Can Business Trust Microsoft for Mobile Technology?

Mobile technology continues to advance weekly, with new software releases and new versions of devices. Though it has been in the headlines frequently in recent weeks, can Microsoft really change the mobile technology dynamics in the business world?

In the last three years the mobile technology market has changed completely. The dominance of Research in Motion (RIM) and Microsoft has been usurped by the vertical innovation of Apple, with its iPhone and iPad, and the openness of Google’s Android ecosystem. This reversal of dominance shows that consumers can dictate what technology platform will rule not just the consumer ecosystem but also the business environment.

Over the last decade Microsoft has lost its edge in mobile technology and lost the confidence of not just consumers but also retailers and telecommunication carriers who expended significant effort to provide the Microsoft option to customers. This leaves Microsoft with a last chance to rebuild trust with Windows 8, which operates across a range of mobile technology offerings, including the recently released Surface tablet and a new Windows Phone operating system and devices. Microsoft hopes that a new user experience that involves the use of tiles to get quick access to information and applications will mean an advantage for Windows in the mobile environment. This big bet has yet to be proven in the market.

We recently conducted benchmark research on technology innovation to determine the value, priority and benefits of new technology for business and IT. We found mobile technology to be one of the top three priorities. While many companies (46%) have used mobile technology for business for more than a year, most (63%) still only have a small set of the applications and information available for mobile devices. Organizations prefer native applications (39%), but the access via web browser (33%) is right behind, and a fifth of organizations have no preference. These facts all impact Microsoft as it attempts to catch up to other mobile brands.

One way to measure the success of a mobile platform is the commitment by third-party software developers to provide a range of applications and services to meet business needs. While Microsoft is rapidly moving to provide applications and services for the consumer market, its support for business applications is less than stellar. It hopes that support for a common Windows 8 operating system will make it easier to get the support from business software providers. Don’t take my word for it – visit the Microsoft application store for its Windows Phone and business applications and start looking for applications to support marketing, sales, customer service, human resources, operations and other departments. Names like IBM, Oracle, SAP, and dozens of others are missing. Then visit the Apple App Store and compare the results.

My interactions with more than a hundred software providers finds a significant level of pessimism about Microsoft’s mobile efforts, which is why the company’s platform is on the bottom of the list of development priorities. Most organizations are taking a wait-and-see approach to determine whether the consumer markets embrace Microsoft’s new offerings. Consumer preference matters because many organizations are transitioning to a bring-your-own-device (BYOD) approach, where companies provide a list of devices they support to access business applications and information in the enterprise. Companies today most often purchase smartphones (58%) for their employees, but that is less so with tablets (43%). Tablet deployments are growing (34%) but remain far behind smartphone use in organizations (85%). This BYOD approach is what Apple did to influence what now is an overwhelming support of its mobile technology in business. Whether this leaves an opportunity for Microsoft depends on business and IT preferences and how individuals influence decisions inside of businesses.

Individuals in organizations do have preference for specific smartphone technologies. Our research found Apple (50%) is first, with Android and RIM way behind and Microsoft’s presence insignificant. In tablets, Apple’s iPad dominates (66%), Android comes second, and Microsoft (8%) lags. Apple and Android have more applications, and have provided seamless upgrades and software revisions on a range of devices over multiple years. Apple and Android have not required updates to the underlying technology in new devices – an approach that has historically plagued Microsoft and frustrated customers who lacked enough computing power or memory to operate new mobile releases. In past years Microsoft’s attempts to dominate the mobile technology market required not just a great processor but significant storage and memory to operate its environment. Historically Microsoft has been beholden to technology manufacturers who failed to adequately power mobile technology to meet its environment’s demands.

Meanwhile, business use of mobile technology is growing rapidly thanks to the significant benefits it provides. Organizations see better communication and knowledge-sharing (62%) and faster response to opportunities and threats (39%). Organizations that have not deployed mobile technology have concerns about security (47%) and the risk of providing access through technologies for which they lack skills and competencies. Our research into next-generation workforce management and sales applications and technology shows the demand for mobile technology is a priority for businesses because it can increase productivity and help workers complete daily activities and tasks.

Microsoft has taken some bold steps with introduction of the new Windows 8 interface, which uses tiles and eliminates the Start menu. Having to learn a new interface is to some extent a barrier to adoption, but Microsoft is right to focus on usability, which is the top evaluation priority according to our benchmark research into business technology innovation.

Miracles have happened in the technology industry, but history, including the rise of Apple mobile technology, shows that market share and confidence build gradually over time and with consistent delivery of improvements to the technology that are easy to use and simple to get access to from the technology. Microsoft will need to do more than just provide a common Windows environment across devices to gain the confidence and trust of buyers. It will take a serious commitment to mobile technology over time to build trust, in the face of fierce competition from Apple and Android, with their own advancements in devices and operating environments.

I look forward to seeing whether Microsoft can defy reality and the research on the business climate and trends in the market and gain enough adoption by consumers to make its mobile technology a priority within organizations.


Mark Smith

CEO & Chief Research Officer

IBM Brings Business Analytics to Apple iPad

Fulfilling its intention to make it easier to access and use analytics and business intelligence, IBM released its Cognos Mobile application natively for the Apple iPad. Of course IBM is not the first to release a native application for the tablet, and many might say that it is late in doing so, but in reality the market for dedicated applications on tablets is just heating up. The adoption rate of the iPad as the tablet of choice for business continues to grow, and while statistics are not yet available our research has found a groundswell of interest this year and last among businesses in mobility for analytics and BI. In this context, the mobile app is significant for IBM Cognos. It has delivered software for mobile technology including smartphones for over a decade, but the new application was carefully designed to establish a foundation for upcoming incremental releases in the tablet format.

After monitoring its progress in development over the last year, I personally downloaded the production release of the application from the Apple AppStore. With a couple of clicks I was up and running on the demonstrations and examples, which is the best way for anyone to get an understanding of what is possible with the application. It provides a folder and library view of analytics that you can select from and open to interact with. Nicely laid out views of analysis can be combined with geographic maps to add context to the information, and you can use charts to update data and charts in the same view. A range of customer, geographic and product analysis is available in the example of a recruitment dashboard for workforce analytics. You can easily connect to your own IBM Cognos server to access content designed in IBM Cognos 10, which my colleague David Menninger assessed.

A somewhat hidden feature of the application I like is the pencil graphic in the upper right;  this “scribble” capability enables you to draw on the screen, highlight any content or write a message that you can email to anyone who should attend to the issues or opportunities you point out. This is one of those simple capabilities that can make an application easy to use; I would have marketed it more strongly to differentiate the application’s approach. In my view, this application is comparable to others in its class that I have assessed, like Roambi, or MicroStrategy, which David recently assessed,although they have been in the market longer and have more interactive and navigation capabilities. The IBM Cognos app is simpler in some ways than those from ActuateQlikView and SAP, but those have more data-driven methods to adjust the analytic views. All of these are better than those like that of Oracle, which does not provide a publicly available demonstration from Apple App Store. Information Builders’ WebFOCUS toGo has some interesting features, but it is a Web application, not a native application, and also is not accessible for general review although I did assess it recently. Microsoft is not competitive in this field, lacking even an application for its own platform and apparently hoping for a miracle to get people to adopt its mobile technologies as I have assessed. For mobile analytics and BI, Microsoft should transition to support the Apple and Android platforms if it hopes to utilize its underlying technology. 

IBM supports other mobile platforms including RIM, which has struggled in recent months with slowing adoption and migration to platforms like Apple, though I have written of its potential. IBM realizes the importance of Android and supports that platform, too and has skipped supporting Microsoft platform.

Overall IBM Cognos has taken a large first step by providing a native application on the iPad, and its cute scribble capabilities complement its overall BI platform and tools. As David Menninger has written, the consumerization of collaborative BI has arrived, and the use of mobility is part of the evolution of business analytics. IBM is smart to support the major Apple, Android and RIM platforms natively. I expect IBM to add more collaborative and interactive capabilities in later releases of the application, which the company has promised to provide more frequently, perhaps even quarterly. If you have not taken a look yet, I think it is worth a couple of clicks from your iPad to see what this major player in business analytics is doing in mobility.


Mark Smith – CEO & Chief Research Officer